Millvale Pathways Service Coordinator

Reports to: Millvale Outreach Manager

Responsible for: Daily provision of services and programs in Millvale CSBG service area, including:

  • Administering the Community Service Block Grant Intensive Case Management (funded by the Allegheny County Dept. of Human Services)

  • Food and Emergency Assistance as needed

Duties include:

  • Screening callers and walk-ins for their appropriateness/eligibility for the CSBG Case Management program

  • Completing assessments of persons to gauge strengths and needs and then developing service plans to (1) alleviate immediate/crisis concerns and (2) attain long-term economic self-sufficiency

  • Regularly contacting and following-up with persons in need to ensure progress toward self-sufficiency

  • Referring persons to other community resources/organizations as needed

  • Ensuring that persons in hardship and crisis receive needed services for which they are eligible and advocating on behalf of clients

  • Organizing community outreach activities and presentations, meeting with community leaders, and developing relationships with community partners to facilitate client recruitment and referrals to the program

  • Assisting clients with LIHEAP, Dollar Energy and Department of Public Assistance applications

  • Maintaining detailed, accurate case notes and goal plans, and completing required data entry in Synergy (CSBG-specific, web-based application) and NHCO databases

  • Other duties as assigned

Hours: FT, non-exempt, 40 hours per week

8:30am-4:30pm, Monday through Friday (some flexibility to meet client needs)

Evenings and weekends as needed to perform assigned duties

Education: Bachelor’s degree or equivalent experience required

Experience: Two years of related case management experience required. Proficiency in Google Suite and Microsoft Office applications and accuracy with data entry required.

Requires:

  • Ability to work independently

  • Capable of managing multiple tasks with deadlines with ease and professionalism

  • English speaking with ability to communicate clearly and concisely, verbally and in writing

  • Normal range of hearing and eyesight to record, prepare and communicate information

  • Eye-hand coordination and ability to operate computer keyboard, printer, copier and other office equipment

  • Must pass 33/34/clearances

Pay Range: $20.00/Hour

Interested individuals should email a cover letter and resume to: Genevieve Volpe; grvolpe@nhco.org

Position will remain open until the right candidate is identified.

North Hills Community Outreach is an Equal Opportunity Employer

Must be legally authorized to work in the United States