North Hills Community Outreach might be able to help qualifying families with utilities through various programs.
This page covers Customer Assistance Program (CAP), Low Income Home Energy Assistance Program (LIHEAP), LIHEAP CRISIS and DOLLAR ENERGY
CAP helps low-income families afford to pay their monthly utility bills. In addition to offering a discounted budget amount, most customers are also eligible to have their initial account balance placed into arrearage. This is usually enough to take new CAP customers out of the threat of termination.
Please note: NHCO is no longer a site for Duquesne Light CAP.
Please call Duquesne Light’s Universal Services at 1-888-393-7600 for information on their program, or click here for a list of CAP offices (provided by Duquesne Light as of 2019).
CAP for Other Utilities
Below are toll-free numbers to access CAP information from local utility companies.
- West Penn Power, 1-800-736-3404
- People’s Natural Gas, 1-800-400-WARM (9276) (NHCO can help with this at Allison Park office)
- Columbia Gas, 1-800-537-7431 (NHCO can help with this at North Boros office)
- Peoples TWP, 1-800-222-5101
- Peoples (formerly Equitable) 1-877-577-8735
- Penn Power a First Energy Company, 1-800-774-1674
Additional Utility Assistance Programs:
The Low Income Heating Energy Assistance Program (LIHEAP) is a state program that helps low-income families with their heating costs during the winter. Usually open from November through March, LIHEAP is a grant that is paid directly to the utilities on behalf of the families that apply. The eligibility for each season, as well as grant size, is determined at the start of the season. The maximum income eligibility level is usually 150 percent of federal income guidelines. The application process can be completed at NHCO’s three main offices or online at via mail application. The approval process takes a minimum of 45 days.
LIHEAP part 2, or CRISIS, is the emergency part of LIHEAP. CRISIS is designed to help low-income families avoid termination or help restore service during the winter heating season. Allegheny County residents may apply in person at a CRISIS office or go to one of NHCO’s three main offices (Allison Park, Millvale or North Boroughs) for help and to fax the application directly to CRISIS. For information, contact the Department of Human Services at 1-800-851-3838.
The Dollar Energy fund is a privately run hardship fund to assist low-income families with utility bills. Through a partnership with local gas and electric companies, the Dollar Energy fund offers grants to help families restore service or prevent termination. NHCO is authorized to help you apply. You may apply for both gas and electric grants, if qualified.
The qualifications of this program are:
- Gross monthly income in household is at or below the federal income guidelines
- At least $150 in total payments must have been made towards your gas or electric bill in the past three months, prior to applying (OR if 62 years or older, $100 in last three months)
- Provide proof of income, social security numbers and proof of the $150 in payments
- Current utility bill or shutoff notice.
As funds allow and depending on individual circumstances and eligibility, we may be able to assist with rent or a security deposit to prevent homelessness (you must have the ability to pay your rent going forward to be eligible) or provide possible utility bill help. Other emergency financial requests will be considered based upon the qualified household’s situation and funds available.
***If you are struggling, are unemployed or underemployed and would like some help setting goals, our Pathways Program can help. ***